Terms of service
VitaNetShop.eu is a website owned and operated by Vitamin Hub B.V.
All prices shown on www.vitanetshop.eu include VAT and are calculated with the euro (€) as the base currency.
VitaNetShop.eu applies the EU One Stop Shop (OSS) VAT scheme, which means VAT rates vary from country to country and by product. The price you see when you first visit the site can therefore change once you enter your shipping address and country. The correct price is shown when the shipping country has been entered. VAT on shipping costs is shown at checkout.
Throughout the site, the terms “we”, “us” and “our” refer to VitaNetShop.eu, a trade name of Vitamin Hub B.V. We offer this website, including all information, tools and services available from this site, to you, the user, on the condition that you accept all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including the additional terms, conditions and policies referenced here and/or available by hyperlink. These Terms apply to all users of the site, including without limitation browsers, vendors, customers, merchants and/or contributors of content.
Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any Service. If these Terms are considered an offer, acceptance is expressly limited to these Terms.
Any new features or tools added to the store are also subject to these Terms. You can review the most current version at any time on this page. We reserve the right to update, change or replace any part of these Terms by posting updates and/or changes on our website. It is your responsibility to check this page periodically. Your continued use of or access to the website after changes are posted constitutes acceptance of those changes.
Our store is hosted by Shopify Inc., which provides the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms, you confirm that you are at least the age of majority in your country of residence, or that you are the age of majority and have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach of any of the Terms will result in immediate termination of your access to the Service.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any lawful reason at any time.
You understand that your content (not including credit card information) may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission from us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. We make every effort to keep the information accurate, but to the extent permitted by law we are not responsible if information on this site is not accurate, complete or current. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information is necessarily not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice. The price that applies to your order is the price shown at checkout when you place it.
We reserve the right at any time to modify or discontinue the Service (or any part or content of it) without notice.
To the extent permitted by law, we are not liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS AND SERVICES
Certain products or services may be available exclusively online through the website. These products may have limited quantities and are subject to return or exchange only according to our Refund Policy and your statutory rights (see Section 7).
We have made every effort to display the colors and images of our products as accurately as possible. We cannot guarantee that your monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products and product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
Our products are dietary supplements and are not medicines. They are not intended to diagnose, treat, cure or prevent any disease. Information on this site is not medical advice. Dietary supplements are not a substitute for a varied diet. Do not exceed the recommended daily dose. If you are pregnant, breastfeeding, taking medication or have a medical condition, consult your doctor before use. Keep out of reach of children.
We do not warrant that the quality of any products, services, information or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected. This does not limit your statutory rights as a consumer (see Section 13).
SECTION 6 - ORDERS AND ACCURACY OF BILLING AND ACCOUNT INFORMATION
Your order is an offer to buy from us. A contract is formed when we confirm your order, for example by sending an order confirmation or shipping the goods.
We reserve the right to refuse or cancel any order, for example because of stock errors, suspected fraud or abuse. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.
If we change or cancel an order, we will try to notify you using the email address and/or billing address or phone number provided when the order was placed. If we cancel an order that you have already paid for, we will refund you in full. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store.
SECTION 7 - RETURNS, REFUNDS AND RIGHT OF WITHDRAWAL
Returns, refunds, exchanges and damaged or wrong items are governed by our Refund Policy: https://www.vitanetshop.eu/policies/refund-policy
If you are a consumer in the European Union, you also have your statutory right of withdrawal. These Terms and the Refund Policy do not limit that right.
SECTION 8 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control or input.
You acknowledge and agree that we provide access to such tools “as is” and “as available”, without any warranties, representations or conditions of any kind and without any endorsement. To the extent permitted by law, we have no liability arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion, and you should make sure you are familiar with and approve of the terms on which the relevant third-party provider(s) supply the tools.
We may also in the future offer new services and/or features through the website (including new tools and resources). Such new features and/or services are also subject to these Terms.
SECTION 9 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of such websites, and to the extent permitted by law we do not warrant and have no liability or responsibility for any third-party materials or websites, or for any other materials, products or services of third parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content or any other transactions made in connection with any third-party websites. Please review the third party's policies and practices carefully before you engage in any transaction. Complaints, claims, concerns or questions regarding third-party products should be directed to the third party.
SECTION 10 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or, without a request from us, you send creative ideas, suggestions, proposals, plans or other materials, whether online, by email, by post or otherwise (collectively, “comments”), you agree that we may, at any time and without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you send us. We are under no obligation (1) to keep any comments confidential; (2) to pay compensation for any comments; or (3) to respond to any comments. Personal data in your comments is handled in line with our Privacy Policy.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable, or that violates any party's intellectual property or these Terms.
You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could affect the operation of the Service or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties about the origin of any comments. You are solely responsible for any comments you make and their accuracy. To the extent permitted by law, we take no responsibility and assume no liability for any comments posted by you or any third party.
SECTION 11 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy: https://www.vitanetshop.eu/policies/privacy-policy
SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate, at any time and without prior notice (including after you have submitted your order). If we cancel an order because of an error, we will refund any amount you have paid.
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information has been modified or updated.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.
You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.
Subject to the paragraph on your statutory rights below, your use of, or inability to use, the Service is at your own risk. The Service and all products and services delivered to you through the Service are (except as expressly stated by us) provided “as is” and “as available”, without any representation, warranties or conditions of any kind, express or implied.
To the extent permitted by law, VitaNetShop.eu, Vitamin Hub B.V., our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers and licensors are not liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special or consequential damages of any kind, including without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs or similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of the Service or of any products procured using the Service, or any other claim related to your use of the Service or any product.
Your statutory rights. Nothing in these Terms limits or excludes our liability for intent or gross negligence, for death or personal injury caused by our fault, for defective products under mandatory product liability law, or any other liability that cannot be limited or excluded by law. If you are a consumer, you keep all your statutory rights, including the legal guarantee that goods must conform to the contract. Where the law does not allow the exclusion or limitation of liability, our liability is limited to the maximum extent permitted by law.
SECTION 14 - INDEMNIFICATION
If you are a business customer (not a consumer), you agree to indemnify, defend and hold harmless VitaNetShop.eu, Vitamin Hub B.V. and our affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your breach of these Terms or the documents they incorporate by reference, or your violation of any law or the rights of a third party. This Section does not apply to consumers.
SECTION 15 - SEVERABILITY
If any provision of these Terms is determined to be unlawful, void or unenforceable, that provision will still be enforceable to the fullest extent permitted by applicable law, and the unenforceable part will be treated as severed from these Terms. This does not affect the validity and enforceability of any other provision.
SECTION 16 - ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
These Terms and any policies or operating rules posted by us on this site or in respect of the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, replacing any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including any prior versions of the Terms).
Any ambiguities in the interpretation of these Terms will not be construed against the drafting party.
SECTION 17 - GOVERNING LAW
These Terms and any separate agreements under which we provide you services are governed by and construed in accordance with the laws of the Netherlands. If you are a consumer, this does not affect the mandatory consumer protection rules of the country where you live, or your right to bring a claim before the courts of that country.
SECTION 18 - PROHIBITED USES
In addition to other prohibitions set out in these Terms, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, EU, national or local regulations, rules, laws or ordinances; (d) to infringe or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may affect the functionality or operation of the Service or of any related website, other websites or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms at any time on this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms by posting updates and changes on our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service after changes to these Terms are posted constitutes acceptance of those changes. Changes do not apply to orders you have already placed.
SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at contact@vitanetshop.eu.
Vitamin Hub B.V. (trade name VitaNetShop.eu)
Stadionstraat 11
4815 NC Breda
The Netherlands
Email: contact@vitanetshop.eu
Phone: +31 633 045 072
KvK: 75226472
VAT: NL860196422B01
Last updated: November 2026